Legal notice
LEGAL NOTICE — KNEEXFIT
Last updated: 19 August 2026
1. OWNER IDENTIFICATION DETAILS
In compliance with article 10 of Spanish Act 34/2002 of 11 July, on Information Society Services and Electronic Commerce, users are informed of the identification details of the owner of this website:
Email: kneexfit@gmail.com
Trade name: KneeXFIT
Activity: online sale of compression knee braces and sports and wellness products.
2. PURPOSE
This Legal Notice governs access to, browsing of and use of the KneeXFIT website, as well as the liabilities arising from the use of its contents, products, services, texts, images, designs, code, trade marks and any other element included on the site.
Accessing and using the website confers the status of user and implies acceptance of this Legal Notice, the Privacy Policy, the Cookie Policy and, where applicable, the Terms and Conditions of Purchase.
3. CONDITIONS OF USE
The user undertakes to use the website lawfully, diligently, correctly and in good faith, refraining from any activity that may be unlawful or fraudulent, harmful to third-party rights, or that may damage, disable, overload or impair the operation of the website.
The following uses are prohibited, among others:
- Using the site for unlawful, misleading or bad-faith purposes.
- Introducing viruses, malware, malicious code or any technology that could alter the site.
- Attempting to gain unauthorised access to private areas, systems, servers or databases.
- Impersonating third parties.
- Extracting, reusing or exploiting site content without prior written authorisation.
The owner reserves the right to block or withdraw access to the website from any user who breaches these conditions, without prejudice to any legal action that may apply.
4. PRODUCTS, INFORMATION AND RESPONSIBLE USE
KneeXFIT sells compression knee braces and sports and wellness products. The products sold are sports and comfort accessories; they are not medical devices and are not intended for medical purposes. The information shown on the website, including customer reviews and experiences, is commercial and informational in nature and does not constitute medical advice, diagnosis, health treatment or a substitute for the opinion of a healthcare professional.
The user must use the products in accordance with the instructions provided, prudently and appropriately for their personal situation. In the event of injury, persistent pain, a pre-existing condition, pregnancy, recent surgery or any other relevant medical condition, we recommend consulting a healthcare professional before using compression or support products.
The owner shall not be liable for damage arising from improper, negligent, abusive use, use contrary to the instructions, or use other than the intended use of the product.
5. INTELLECTUAL AND INDUSTRIAL PROPERTY
All website content, including texts, trade marks, trade names, logos, images, videos, designs, graphics, icons, software, source code, structure, and the selection and arrangement of content, is owned by KneeXFIT or by third parties who have authorised its use.
The reproduction, distribution, public communication, transformation, extraction, reuse or any other form of exploitation, in whole or in part, of such content without the owner's prior written authorisation is prohibited.
Unauthorised use of the content may give rise to the corresponding legal action.
6. OWNER'S LIABILITY
The owner makes reasonable efforts to keep the website available, secure and up to date. However, it does not guarantee the complete absence of interruptions, technical errors, security failures, viruses or other harmful elements beyond its reasonable control.
The owner shall not be liable for:
- Damage arising from improper use of the website by the user.
- Interruptions, outages, errors or technical failures attributable to third parties.
- Damage caused by viruses, malware or cyber attacks beyond its reasonable control.
- Decisions taken by the user based on information from the site where that information has been misinterpreted or used out of context.
- Breaches arising from force majeure.
None of the above limits the rights granted to consumers and users by applicable law.
7. THIRD-PARTY LINKS
The website may include links to third-party websites, platforms or services. Such links are provided for informational or functional purposes only.
The owner neither controls nor is responsible for the content, policies, availability, security or practices of such third parties. Access to external sites is the sole responsibility of the user.
8. AMENDMENTS
The owner reserves the right to modify, update or remove at any time the website content, this Legal Notice and any other legal policy, where necessary for regulatory, technical, commercial or organisational reasons.
The applicable version shall be the one published on the website at any given time.
9. DATA PROTECTION AND COOKIES
The processing of users' personal data is governed by the website's Privacy Policy. The use of cookies and similar technologies is governed by the Cookie Policy.
10. COMMERCIAL COMMUNICATIONS
KneeXFIT will only send commercial communications by electronic means where there is a valid legal basis for doing so, such as the user's consent or a prior contractual relationship on the terms permitted by applicable law.
The user may object to or unsubscribe from such communications through the means provided in each communication or by writing to kneexfit@gmail.com.
11. COMPLAINTS AND CUSTOMER SERVICE
For any enquiry, incident or complaint, the user may contact KneeXFIT at:
Email: kneexfit@gmail.com
Support hours: Monday to Friday, 8:00 to 20:00, Madrid time.
KneeXFIT will endeavour to reply within 24 business hours.
12. DISPUTE RESOLUTION
In the event of a dispute, the user may first contact KneeXFIT in order to seek an amicable solution.
The owner is not a member of any consumer arbitration scheme, except where legally required or expressly accepted for a specific case.
The European Online Dispute Resolution Platform ceased operating on 20 July 2025 and therefore should no longer be presented as an active complaints channel.
13. APPLICABLE LAW AND JURISDICTION
This Legal Notice is governed by Spanish law.
Where the user is a consumer, the competent courts shall be those determined in accordance with consumer protection legislation, including those of the consumer's place of residence where legally applicable.
Where the user acts as a business or professional, and provided applicable law so permits, the parties submit to the courts of Girona, expressly waiving any other jurisdiction that may apply.